MB-280T01: Configure Dynamics 365 Customer Experience Apps

The MB-280T01: Configure Dynamics 365 Customer Experience Model-Driven Apps course teaches professionals how to configure model-driven applications for Dynamics 365 customer experience solutions. This 1-day hands-on course covers table configuration, form design, view creation, dashboard building, and security role management for sales and service applications. Esamatic srl, a Microsoft Learning Partner in Milan, delivers this course with Microsoft Certified Trainers.

• Table Configuration: Dataverse tables, columns, relationships, and business rules for CX data models
• Form Design: main forms, quick create forms, form components, and responsive layouts for optimal user experience
• View Creation: personal and system views, filtering, sorting, and column configuration for data presentation
• Dashboard Building: interactive dashboards, charts, Power BI integration, and real-time business insights
• Security Roles: role-based access control, business units, teams, and field-level security for data protection

Course Overview: MB-280T01 Configure Dynamics 365 CX Model-Driven Apps

Dynamics 365 model-driven apps provide a component-focused approach to building business applications on the Microsoft Dataverse platform. The MB-280T01 course provides practical experience configuring tables, forms, views, dashboards, and security roles — the foundational building blocks for Dynamics 365 Sales, Customer Service, and other customer experience solutions.

Learning Objectives

1. Configure Dataverse tables and relationships — create and customize tables, columns, relationships, and business rules for customer experience data models
2. Design forms and views — build main forms, quick create forms, and system views with filtering, sorting, and responsive layouts
3. Build dashboards and visualizations — create interactive dashboards, configure charts, and integrate Power BI for real-time business insights
4. Implement security and access control — configure security roles, business units, teams, and field-level security for appropriate data access

Who Should Attend

This course is designed for Dynamics 365 functional consultants, solution architects, system administrators, and business analysts who configure and customize model-driven apps for customer experience solutions.

Career Benefits

Dynamics 365 customization skills are essential for CRM implementation projects. The MB-280T01 course builds practical configuration expertise — competencies in demand for Dynamics 365 consultants, CRM administrators, and solution architects delivering customer experience solutions.

Prerequisites

• Basic understanding of Dynamics 365 and model-driven app concepts
• Familiarity with Microsoft Dataverse and Power Platform
• Experience with business application configuration
• Understanding of CRM processes for sales or service

Frequently Asked Questions

What are model-driven apps?

Model-driven apps are a type of Power Platform application that uses a data-first approach. You define the data model in Dataverse, then the app generates the UI automatically based on tables, forms, views, and dashboards you configure.

Is this course part of the MB-280 series?

Yes. The MB-280T01 is the first course in the MB-280 series focused on Dynamics 365 Customer Experience. It covers foundational configuration skills used across Sales, Service, and Customer Insights solutions.

Do I need coding experience?

No coding is required. The MB-280T01 focuses on no-code and low-code configuration of model-driven apps using the Dynamics 365 and Power Platform maker tools.

Which Dynamics 365 apps does this course apply to?

The configuration skills covered apply to all Dynamics 365 model-driven apps including Sales, Customer Service, Field Service, and Customer Insights — Journeys, as they all share the same Dataverse foundation.