MB-280T02: Empower Sellers with Dynamics 365 Sales

The MB-280T02: Empower Sellers with Dynamics 365 Sales course teaches professionals how to configure and use Dynamics 365 Sales to optimize the sales process. This 2-day hands-on course covers lead and opportunity management, sales pipeline configuration, forecasting, AI-driven insights, and Copilot for Sales to empower sales teams with intelligent tools. Esamatic srl, a Microsoft Learning Partner in Milan, delivers this course with Microsoft Certified Trainers.

• Lead and Opportunity Management: lead qualification, opportunity tracking, sales stages, and business process flows
• Sales Pipeline: pipeline visualization, deal tracking, win/loss analysis, and revenue management
• Forecasting: sales forecasting models, quota management, predictive analytics, and revenue projection
• AI Insights: relationship intelligence, predictive lead scoring, conversation intelligence, and sales accelerator
• Copilot for Sales: AI-assisted email drafting, meeting preparation, opportunity summarization, and CRM data updates

Course Overview: MB-280T02 Empower Sellers with Dynamics 365 Sales

Dynamics 365 Sales is Microsoft’s intelligent CRM solution that helps sales teams build strong customer relationships, take actions based on insights, and close deals faster. The MB-280T02 course provides comprehensive training on configuring the sales process, managing leads and opportunities, building forecasts, and leveraging AI capabilities including Copilot for Sales to maximize seller productivity and revenue growth.

Learning Objectives

1. Configure lead and opportunity management — set up lead qualification, opportunity stages, business process flows, and product catalog for the complete sales lifecycle
2. Build and manage sales pipelines — configure pipeline views, track deals through stages, analyze win/loss patterns, and manage revenue targets
3. Implement forecasting and analytics — configure sales forecasting, set quotas, use predictive analytics, and generate accurate revenue projections
4. Leverage AI and Copilot for Sales — use relationship intelligence, predictive scoring, conversation intelligence, and Copilot for AI-assisted selling

Who Should Attend

This course is designed for Dynamics 365 Sales consultants, sales operations managers, CRM administrators, and business analysts who implement and optimize Dynamics 365 Sales for their organizations.

Career Benefits

CRM and sales technology expertise drives revenue growth across industries. The MB-280T02 course builds practical skills in Dynamics 365 Sales configuration and AI features — competencies valued for CRM consultants, sales operations professionals, and solution architects in the Dynamics 365 ecosystem.

Prerequisites

• Familiarity with Dynamics 365 model-driven apps (MB-280T01 recommended)
• Understanding of sales processes and CRM concepts
• Basic knowledge of Microsoft Dataverse
• Experience with business application administration

Frequently Asked Questions

What is Dynamics 365 Sales?

Dynamics 365 Sales is Microsoft’s CRM solution for sales teams. It provides lead and opportunity management, pipeline visualization, forecasting, AI insights, and Copilot assistance to help sellers close deals faster.

What is Copilot for Sales?

Copilot for Sales is an AI assistant integrated into Dynamics 365 Sales that helps sellers draft emails, prepare for meetings, summarize opportunities, and update CRM records using natural language and generative AI.

Is MB-280T01 required before this course?

MB-280T01 is recommended as it covers foundational model-driven app configuration. However, professionals with existing Dynamics 365 experience can take MB-280T02 directly.

Does this course cover Sales Enterprise and Sales Premium?

Yes. The course covers features across Dynamics 365 Sales Professional, Enterprise, and Premium, including the AI capabilities and Sales Insights features available in higher-tier licenses.