MB-280T04: Configure a Dynamics 365 CX Solution

The MB-280T04: Configure a Dynamics 365 Customer Experience Solution course teaches professionals how to design and configure end-to-end customer experience solutions across Dynamics 365 applications. This 1-day hands-on course covers integration between Sales, Service, and Customer Insights to deliver a unified, seamless customer experience across the entire customer lifecycle. Esamatic srl, a Microsoft Learning Partner in Milan, delivers this course with Microsoft Certified Trainers.

• Solution Architecture: designing integrated CX solutions across Sales, Service, and Customer Insights
• Cross-App Integration: data flows, shared entities, unified timelines, and seamless handoffs between apps
• Customer Lifecycle: connecting marketing, sales, and service processes for end-to-end customer engagement
• Configuration Best Practices: solution layering, environment strategy, and deployment patterns
• Advanced Scenarios: complex business rules, automation with Power Automate, and custom connectors

Course Overview: MB-280T04 Configure Dynamics 365 CX Solution

Dynamics 365 offers a complete suite of customer experience applications that work together to deliver unified engagement across marketing, sales, and service. The MB-280T04 course provides practical experience designing and configuring integrated solutions — connecting Dynamics 365 Sales, Customer Service, and Customer Insights to create seamless customer journeys from first touch through ongoing support and retention.

Learning Objectives

1. Design integrated CX solution architecture — plan and architect end-to-end customer experience solutions using Sales, Service, and Customer Insights capabilities
2. Configure cross-application integration — set up data flows, shared entities, unified timelines, and seamless transitions between Dynamics 365 apps
3. Connect the customer lifecycle — integrate marketing, sales, and service processes to deliver consistent engagement throughout the customer journey
4. Implement advanced configuration patterns — apply solution layering, business rules, Power Automate flows, and deployment strategies for enterprise CX solutions

Who Should Attend

This course is designed for solution architects, senior Dynamics 365 consultants, CX strategists, and technical leads responsible for designing and delivering integrated customer experience solutions.

Career Benefits

Integrated CX solution design is a high-value skill in the Dynamics 365 ecosystem. The MB-280T04 course builds architecture and integration expertise — competencies essential for solution architects, senior CRM consultants, and CX transformation leads delivering enterprise customer experience platforms.

Prerequisites

• Completion of MB-280T01, MB-280T02, and MB-280T03 or equivalent experience
• Strong understanding of Dynamics 365 Sales and Customer Service
• Familiarity with Customer Insights capabilities
• Experience with Power Platform and solution management

Frequently Asked Questions

Is this the capstone course for the MB-280 series?

Yes. The MB-280T04 brings together concepts from the entire MB-280 series to design and configure integrated customer experience solutions spanning Sales, Service, and Customer Insights.

Do I need to complete the other MB-280 courses first?

It is strongly recommended. MB-280T04 assumes knowledge from MB-280T01 (model-driven apps), MB-280T02 (Sales), and MB-280T03 (Customer Insights) as it focuses on integration and advanced configuration.

Does this course cover Power Platform integration?

Yes. The course covers Power Automate for workflow automation, Power BI for analytics, and solution management practices for deploying integrated CX solutions across environments.

What certification does the MB-280 series prepare for?

The MB-280 series prepares for the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification, which validates skills in configuring and using Dynamics 365 CX solutions.