MS-4019: Transform Business Processes with Agents

The MS-4019: Transform Your Everyday Business Processes with Agents course teaches professionals how to automate and transform business workflows using AI agents, covering Copilot Studio agents, Power Automate integration, and process transformation strategies. This practical 1-day course shows how to identify, design, and deploy intelligent agents that streamline everyday business operations. Esamatic srl, a Microsoft Learning Partner in Milan, delivers this course with Microsoft Certified Trainers.

• Business Process Analysis: identify processes suitable for agent-based automation and transformation
• Copilot Studio Agents: build intelligent agents using Microsoft Copilot Studio for conversational automation
• Power Automate Integration: connect agents to automated workflows for end-to-end process execution
• Process Transformation: redesign business processes to leverage AI agent capabilities effectively
• Real-World Scenarios: apply agents to common business scenarios including HR, IT support, and operations

Course Overview: MS-4019 Business Process Transformation with AI Agents

AI agents represent the next evolution of business process automation, combining conversational AI with workflow execution to handle complex, multi-step processes. The MS-4019 course equips professionals with the skills to analyze existing business processes, identify transformation opportunities, and build agents using Copilot Studio and Power Automate that deliver measurable efficiency improvements.

Learning Objectives

1. Identify transformation opportunities — analyze existing business processes to find candidates for agent-based automation and improvement
2. Build agents in Copilot Studio — create conversational agents that guide users through business processes with natural language interaction
3. Integrate with Power Automate — connect agents to automated workflows that execute tasks, update systems, and trigger notifications
4. Deploy and measure impact — publish agents to Teams and websites, then track adoption and measure process efficiency improvements

Who Should Attend

This course is designed for business analysts, process owners, citizen developers, and operations managers who want to transform everyday business processes using AI agents built with Microsoft Copilot Studio and Power Automate.

Career Benefits

Expertise in AI-driven business process transformation is a strategic skill as organizations seek to automate operations — highly valued for business analysts, automation specialists, and digital transformation leaders driving operational efficiency.

Prerequisites

• Basic understanding of business process management concepts
• Familiarity with Microsoft 365 and Power Platform
• Experience with process documentation or workflow design

Frequently Asked Questions

What is the MS-4019 course about?

MS-4019 teaches how to transform everyday business processes using AI agents built with Copilot Studio and Power Automate, from process analysis to agent deployment.

Do I need coding skills for MS-4019?

No, MS-4019 uses low-code tools like Copilot Studio and Power Automate. It is designed for business professionals and citizen developers, not programmers.

How long is the MS-4019 course?

The MS-4019 course is 1 day (8 hours), providing practical experience in identifying, building, and deploying agents for business process transformation.

What types of business processes can agents handle?

Agents can automate HR onboarding, IT help desk, expense approvals, customer inquiries, scheduling, inventory checks, and many other repetitive multi-step processes.