MB-210T01: Microsoft Dynamics 365 Sales

The MB-210T01: Microsoft Dynamics 365 Sales course teaches Dynamics 365 Functional Consultants and sales professionals to configure and use Dynamics 365 Sales for managing the complete sales lifecycle. This 16-hour course covers lead and opportunity management, product catalog configuration, sales forecasting, and Copilot AI-assisted selling. Esamatic srl, a Microsoft Learning Partner in Milan, delivers this course with Microsoft Certified Trainers specializing in business applications.

• MB-210 Certification: preparation for the Dynamics 365 Sales Functional Consultant Associate exam
• Sales Lifecycle Management: leads, opportunities, quotes, orders, and invoices
• Product Catalog: products, price lists, discount lists, and unit groups
• Sales Insights and Copilot: AI-driven sales intelligence, relationship analytics, and conversation intelligence
• Sales Forecasting: pipeline analysis, goal management, and revenue projections

Course Overview: MB-210T01

Dynamics 365 Sales is Microsoft's CRM solution that empowers sales teams to build strong customer relationships, take actions based on insights, and close deals faster. The MB-210T01 course prepares functional consultants to implement and customize Dynamics 365 Sales for enterprise organizations.

Learning Objectives

1. Configure Dynamics 365 Sales — set up the sales application, configure security roles, business units, and system settings
2. Manage core sales entities — create and manage leads, opportunities, quotes, orders, invoices, and the sales pipeline
3. Configure product catalog — set up products, price lists, discount lists, unit groups, and product bundles
4. Implement sales insights — configure Sales Insights, relationship analytics, Copilot for Sales, and conversation intelligence

Who Should Attend

The MB-210T01 is designed for Dynamics 365 Functional Consultants, CRM administrators, and sales operations managers implementing Dynamics 365 Sales solutions.

Career Benefits

The Dynamics 365 Sales Functional Consultant certification validates CRM implementation expertise. Certified professionals manage sales automation across manufacturing, financial services, retail, and professional services sectors.

Prerequisites

• Understanding of sales processes and terminology
• Familiarity with Dynamics 365 or CRM concepts
• Basic Microsoft 365 knowledge

Frequently Asked Questions

How do I access Dynamics 365 Sales?

Dynamics 365 Sales is accessed via web browser at the organization's Dynamics 365 URL, through the Dynamics 365 mobile app, or integrated within Microsoft Teams and Outlook.

What is Dynamics 365 Sales?

Dynamics 365 Sales is Microsoft's enterprise CRM application for managing customer relationships, sales pipelines, forecasting, and AI-assisted selling through Copilot integration.

What is the passing score for MB-210?

The MB-210 exam requires a minimum score of 700 out of 1000 to pass. The exam contains 40-60 questions with a 120-minute time limit.

What is the difference between Dynamics 365 Sales and CRM?

Dynamics 365 Sales is the modern evolution of Microsoft Dynamics CRM. It includes all traditional CRM capabilities plus AI-powered features like Copilot for Sales, conversation intelligence, and predictive lead scoring.