MB-240T00: Microsoft Dynamics 365 Field Service

The MB-240T00: Microsoft Dynamics 365 Field Service course trains functional consultants to implement Dynamics 365 Field Service for managing on-site service operations. This 32-hour course covers work orders, scheduling, inventory management, customer assets, preventive maintenance, and Copilot-assisted field service. Esamatic srl, a Microsoft Learning Partner in Milan, delivers this course with Microsoft Certified Trainers.

• MB-240 Certification: preparation for Dynamics 365 Field Service Functional Consultant Associate
• Work Orders: creation, lifecycle, service tasks, and products/services
• Scheduling: Resource Scheduling Optimization, schedule board, and booking management
• Inventory: warehouses, purchase orders, returns, and inventory adjustments
• IoT and Preventive Maintenance: Connected Field Service, IoT alerts, and asset management

Course Overview: MB-240T00

Dynamics 365 Field Service optimizes on-site service operations by managing work orders, scheduling technicians, tracking inventory, and enabling proactive maintenance with IoT integration. The MB-240 certification validates skills in implementing end-to-end field service solutions.

Learning Objectives

1. Configure Field Service — set up work order types, incident types, service tasks, and products/services
2. Manage scheduling — configure the schedule board, Resource Scheduling Optimization, and booking rules
3. Manage inventory and assets — configure warehouses, purchase orders, customer assets, and preventive maintenance agreements
4. Implement Connected Field Service — integrate IoT devices, configure alerts, and enable proactive service

Who Should Attend

The MB-240T00 is for field service consultants, service operations managers, and Dynamics 365 implementers.

Frequently Asked Questions

What is Dynamics 365 Field Service?

Dynamics 365 Field Service is Microsoft's platform for managing on-site service operations including work order management, technician scheduling, inventory tracking, IoT-connected preventive maintenance, and mobile field worker enablement.