MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM)

The MB-910T00: Microsoft Dynamics 365 Fundamentals (CRM) course introduces the customer engagement capabilities of Dynamics 365 including Sales, Customer Service, Field Service, and Customer Insights. This 8-hour foundational course provides an overview of CRM concepts and how Dynamics 365 applications support customer relationship management. Esamatic srl, a Microsoft Learning Partner in Milan, delivers this course with Microsoft Certified Trainers.

• MB-910 Certification: foundational exam for Dynamics 365 Fundamentals (CRM)
• Dynamics 365 Sales: leads, opportunities, pipeline management, and forecasting
• Dynamics 365 Customer Service: cases, knowledge base, and omnichannel
• Dynamics 365 Field Service: work orders, scheduling, and asset management
• Customer Insights: unified customer profiles, journeys, and segments

Course Overview: MB-910T00

Dynamics 365 customer engagement applications empower organizations to manage the complete customer lifecycle from marketing through sales, service, and field operations. The MB-910 certification validates foundational understanding of CRM capabilities across the Dynamics 365 platform.

Learning Objectives

1. Describe Dynamics 365 Sales — understand lead and opportunity management, sales pipeline, and AI-driven insights
2. Describe Dynamics 365 Customer Service — understand case management, knowledge articles, and service-level agreements
3. Describe Dynamics 365 Field Service — understand work orders, scheduling, and preventive maintenance
4. Describe Customer Insights — understand unified customer profiles, journeys, and customer segmentation

Who Should Attend

The MB-910T00 is for business professionals, CRM users, and anyone seeking foundational Dynamics 365 CRM knowledge. No technical prerequisites.

Frequently Asked Questions

What is Dynamics 365 CRM?

Dynamics 365 CRM refers to the customer engagement applications: Sales, Customer Service, Field Service, and Customer Insights, which together manage the complete customer relationship lifecycle from lead to loyalty.